4 Myths and Mistakes in Marketing During a Crisis

First, we wish everyone health and safety during through this COVID crisis. I will outline 4 myths and mistakes in marketing during a crisis. And stick around until the end, I’ll share 3 takeaways you could implement right away. Given our new paradigm, I’ll put a positive spin on the 4 myths and mistakes in marketing that i’ve seen.  Not all businesses are suffering financially, but all businesses have changed in some way whether it’s a process or protocol of doing business to ensure safety. People are looking for new ways to connect including efficient ways to do conduct their business. It’s more important than ever to stay in touch with people whether it’s email, a text or direct messenger in a social media platform. The number one priority is reaching out to all of your clients to see how they are doing and a polite nudge to remind them that you’re available if they have any questions about anything during this overwhelming time. We can call it marketing or we can call it staying connected in a meaningful, purposeful way.  If you are looking to do more than just survive in your business, it’s more important now than ever to either level up your marketing or at the very least, START marketing if you’ve been putting it off or getting by with minimal efforts.  If people don’t hear from you now when they need you the most, they will find another resource they feel can rely on. I’ve heard more than a few times, “I don’t hear from you all year and now you show up. It’s too late.” The best part is that because we’re in the digital age, the currency is time. You don’t need to invest in big advertising budgets like the Mad Men days. No magazines print ads, no billboards, no Super Bowl ads.  Here are four myths and mistakes people make when it comes to marketing. Myth #1 – I don’t know what to say. There’s more to what you do every day than you realize that people would be interested to know. You know a lot more than someone who isn’t in your business but doesn’t business with you. Delivering value of what you can offer someone will help to show that you’re present in your business and available when they need you. For people to know, like & trust you, it’s ok to show your personal side. I like to work in my yard so i’ll post projects in and around the house. It helps to show that you’re human. It will also help to show how people can relate to you. YOU are a brand whether you own a business or work for a business. You do not need to sell your product or service every time you’re marketing.  Myth #2 – I don’t have time. Some people may not think they have the time because they may not have seen results worthy of scheduling the time for this task. If you carved out 10-30 minutes every day or every other day dedicated to intentional and meaningful engagement, you would see results in how people pay attention to you.  The more you spend engaging on a platform, the more you get noticed even if you don’t think the metrics are displaying a lot views.  Business is about relationships. People have to know how to relate to you but if you don’t exist online, then they won’t know how to find you or know how you can help them. Myth #3 – I don’t have an audience. If you didn’t have an audience you wouldn’t be in business. You have people all around you, but perhaps you didn’t think of them as an audience. With the INFLUENCER movement, if you don’t have a million followers or get a million views on a post, people think they’re doing it wrong or that it’s a waste of time because they’re not getting those results. The flaw in this mentality is that we have to appreciate that for any number of views we get online is less time we have to be in our car driving to a meeting with just one person. Don’t look at the views or the metrics if you’re just starting out. Focus on the practice of developing a new habit of scheduling time to devote to marketing. If you aren’t creating content, then curate quality content that you trust and that you find relevant to your business. Myth #4 –There are too many platforms. Who doesn’t like having choices? To be able to pick from Facebook, Instagram, Linkedin, Pinterest, YouTube or any other platform you are familiar with means you get to enjoy however you feel most comfortable when delivering your content.
  • Maybe you want to practice with video so you may utilize Facebook Live because you’ve been on that platform longer or you save your videos to your Youtube playlist.
  • Maybe you want to be more business-like while extolling the virtues of your products and services, so you go to Linkedin. 
  • Maybe you like snapping photos and want to include a meaningful, inspiring message, so you go to Instagram or Pinterest.
  • Or the newest darling, maybe you want to bust a move or deliver a message with curated music in the background, you go to TikTok.
There are so many tools these days to help develop content. It’s a matter of EXECUTING. And that is where people fail. Even if it means that you are going to pick one goal, but you’re not sure how to go about it, the RESEARCH is a form of execution.  Research is learning and learning gives us more confidence with something new. I think a formula for success can be described as follows: Schedule + Research = (a higher probability of) Execution. Here are 3 takeaways to ponder: 1. Cultivate your email list. it’s the only digital asset you own. The platforms own your content once you publish it on their site. 2. Do video. If you’re shy or you hate how you look on video, I will tell you from experience, no one is analyzing you the way you think they are. Video is so valuable and helps to deliver your message in such a powerful way. The statistics of how people connect with you is undeniable. Practice with one minute videos. It’s a great, safe start. 3. Repurpose your content. What do I mean by that? If you write a blog, do a one minute video on the topic of the blog you recently published. If you did a video about something important about your business, write a blog even if it’s only 200 words. Then, put the video on your website with the blog. Then grab a section of the blog and draft a post to Facebook, Linkedin, Instagram, etc. about your blog and video. Check out our Be GRAM-Tastic Instagram course. If you want to find out more about it, Schedule a call with us by clicking on our online calendar here.

6 Podcast Episodes That Stopped Me in My Tracks


With COVID 19 hanging around longer than what anyone expected with no eradication in sight, it’s a mistake to think you should stop marketing for your business. I know how difficult it is to market a product or service that you may not or cannot offer right now.

My business is (was) a commercial financing brokerage. Banks aren’t lending right now due to the “all hands on deck” disaster relief financing efforts to help small businesses survive. Given our resources in lending, we pivoted quickly to stay connected to know how the banks and lenders were receiving (or not receiving) guidance from the Small Business Administration (SBA).

This gave us an opportunity to share information and insight. This provided an opportunity to create and share content. One of the ways to grab people’s attention is to share what you know. How you share that information and insight is through the various platforms available to you. There are different ways to broadcast your message:

  1. Written word such as emails and blogs
  2. Audio such as podcasts
  3. Video such as long-form, short-form or live video.

On March 15th of this year, the tough and undeniable realization was that we were going to have to dramatically pivot how we do business in order to earn an income.

Based on my background in insurance, marketing and financing and my partner’s experience with mortgage banking, financing and marketing, we began strategizing the avenues we could possibly earn income.

One thing we have in common is our love and success with marketing. Ultimately, marketing is the way we can get our brand and our business out to the world.

About a year ago, I stumbled upon a popular podcast hosted by Michael Stelzner of Social Media Examiner. it’s called Social Media Marketing. As I worked in the yard (almost every day), I would get my exercise in, stress out and learn a few lessons along the way.

I put together a list of the six Social Media Marketing podcast episodes in 2019 that stopped me in my tracks. They prompted me to put into immediate action various tips and techniques to make marketing not only more effective but more fun.

There are so many more episodes that this podcast offers depending on your hot button with what you enjoy (or don’t enjoy) with marketing. Maybe it’s advertising strategies on a specific platform. It’s there. Maybe it’s online traffic vs. foot traffic. It’s there.

The six I chose happen to be evergreen so you can hear their stories and apply their suggestions even during a pandemic. Stelzner has over 400 episodes in the Social Media Examiner library. I encourage you to check out the library of episodes to see what catches your eye and rings your ear.

Six of my favorite episodes are;

Narrative Storytelling: How to Weave Stories Into Your Marketing – Ep. 336 with Melissa Cassera of https://melissacassera.com

I listened to this one twice. Everyone loves stories, but some of us may not be good storytellers when it comes to creating content. You will increase the attention of your reader, viewer, listener if you employ solid story structure.

Find the episode here: https://www.socialmediaexaminer.com/narrative-storytelling-how-to-weave-stories-marketing-melissa-cassera/

Phrases That Sell: 8 Copywriting Tips – Ep. 337 with Ray Edwards of https://rayedwards.com

This was the first episode I heard Stelzner use the term “solid gold” when it came to preparing us for what would be included in this episode. Ray Edwards has done copywriting for some of the top influencers in the marketplace. You can find this impressive list on his website.

Find the episode here: https://www.socialmediaexaminer.com/phrases-sell-8-copywriting-tips-ray-edwards/

How to Create Long-Form Videos That Sell – Ep. 342 with Daniel Harmon of https://harmonbrothers.com/home

This was fascinating to hear the success of these two brothers in creating videos for companies that no one heard of but had incredible, almost unicorn success with the content they created for their clients.

It’s inspiring to think of the ways you can create video content, if this is a format you feel comfortable engaging. Video is inarguably the most valuable platforms to leverage your “top of mind” factor.

Find the episode here: https://www.socialmediaexaminer.com/how-to-create-long-form-videos-sell-daniel-harmon/

Instagram Stories for Business: How to Create Engaging Stories – Ep. 369 with Alex Beadon of https://www.alexbeadon.com

This episode caused me to break out in a sweat because it was something completely new and I was already overwhelmed with all the new ways I could make marketing more effective.

It was compelling to switch how I was looking at Instagram stories as a viable platform. I hadn’t embraced snapchat or live video person so I didn’t think this platform or method would work for me. Instagram has been soaring in its popularity and effectiveness to build fan and brand loyalty.

Alex made me realize the important of consistency when it comes to showing up for your clients, colleagues and future clients.

Find the episode here: https://www.socialmediaexaminer.com/instagram-stories-for-business-how-to-create-engaging-stories-alex-beadon/

How to Create Content That Attracts Customers – Ep. 356 with Melanie Deziel of https://www.storyfuel.co

Melanie used to be a journalist and her experience included training her fellow journalists how to create a framework for content. This was fascinating to learn how far you can stretch and repurpose content from one platform. For example, with one podcast episode, you can then create a blog. From the blog, you can extract “snackables” for social media posts.

Melanie’s book Content Fuel will help ease the pain of what to create (“focus”) and where to publish (“format”).

Find the episode here: https://www.socialmediaexaminer.com/how-to-create-content-that-attracts-customers-melanie-deziel/

Magical Words That Sell: How to Build Trust in Your Marketing – Episode 391 with Marcus Sheridan of https://marcussheridan.com

Now, this one was a little extra special for me because I met Marcus Sheridan in Cleveland at an insurance seminar and literally stopped him in HIS TRACKS to take a picture. I didn’t know Marcus then, but it wasn’t the last time I would hear of him and learn from him.

His magical words will help you generate your own magical words for your magical marketing message. He focuses on how your website is likely not appealing to the visitors in the way you think it is.

Find the episode here:

Those are the six that helped me prepare for the biggest pivot of all: The coronavirus lockdown.

As I mentioned, there are over 400 episodes. Please do not mistake my choosing only six episodes as means to dilute the library of informative content that will help you too and keep your readers, viewers and listeners coming back from more.

You can find our musings and madness here:

Website

Facebook

Twitter

Instagram

Linkedin

Youtube

Stay safe, stay well.

How We Avoid Prospecting

Professional salespeople know when they wake in the morning they have to do the one thing that is sure to guarantee an income:

Prospect for new business.

In a way, salespeople begin everyday looking for a new “job”, don’t they? Because without a new client to purchase what they’re selling, how is there any any hope of a paycheck in the future? Even if that salesperson is a salaried professional, without showing results for their employer, there’s no guarantee the employer will continue to employ that salesperson.

I think therefore, we can agree that a professional salesperson, whether commissioned or salaried, knows that prospecting for new business is the number one priority for their days, each and every day.

That’s not to say they all follow through on the actions necessary to prospect. “Prospecting avoidance” is a commonly understood malady in the sales profession. Sales Managers everywhere constantly harangue their sales teams to hit the pavements, ring the doorbells, make the calls, set the appointments, to fulfill the promise of prospecting.

Avoidance of prospecting comes out of the simple psychological fear of rejection. We all have it. Besides, as simple as prospecting can often turn out to be when you actually do it, it can also be as difficult to initiate.

It’s no wonder then that business owners who are NOT professional salespeople may suffer from this very disease of prospecting avoidance. The creative excuses people come up with to avoid having to make prospecting calls are legendary. Yet, as the owner of your business, unless you have a professional salesperson or sales team working for you, you must must, must, Prospect for new business.
The only way to overcome your avoidance of your emotional pain about Prospecting is to simply attach a level of importance to this task.

We hear so often from Business Owners of being distracted with other important tasks: making payroll; attending to a malfunctioning machine on the shop floor; taking a call from the accountant/attorney/spouse/pesky customer/excellent customer/number one account/printer/fleet mechanic and on and on and on.

The Business Owner has attached a level of importance to each and every one of these tasks. Attach that same level of importance to Prospecting. You must. Absolutely must. Your business health, wealth and survival depends on you doing so.

Once you make Prospecting as important an activity as any other in running your business, all those other avoidance afflictions melt away into nothing. Fear of rejection disappears. Procrastination towards your Prospecting Plan converts to an optimistic sense of urgency.

And, yes, you may even like Prospecting.

Fly Birdie Fly

“Thinking outside the box” is a phrase commonly used in the business world to exercise your creative thinking.

What’s wrong with boxes anyway? Boxes are handy.

They store and organize stuff AND transport stuff, you know, like PIZZA delivery. YUM!

The origin is said to emerge from the 1970s and 1980s among management consultants challenging clients to connect a “nine dots” puzzle, using only four lines, and without lifting pen from paper.

While the phrase is often used in the corporate world, what about the Entrepreneurs, better yet, Solopreneurs charged with leading ourselves to the best place we can be in the outside world?

Earning money calls for ambition, initiative, creativity and “thinking outside the box”. I’m sure those management consultants who developed the “nine dots” puzzle would pontificate about how we need to think outside of the box to differentiate ourselves.

Are you thinking outside the box?
Are you being your best forward-thinking, creative self?
If so, how?

Here’s a few examples of the entrepreneurs out there in the world:

First, there’s Julie from Brandtwist. Her consulting company helps business-owners think outside the box so their business isn’t “boxed in.” I worked with Julie as an insurance agency owner. She guided me with incredibly creative ideas to help me think outside the box. 

Here’s another example of a creative entrepreneur who thought outside the box. She was asked to collaborate with a newly renovated movie theatre that was about to reopen to the public. The theatre owners hired her to manage the cafe adjoining the theatre. This was a wonderful collaboration until the cafe owner realized that there was no parking for people, who were going to the cafe, during a movie showing.

What did she do? She thought outside the box. She walked the aisles before the movie started with beverages and provisions.

Let’s get back to you? What are you doing to think outside the box?

  • How often do you do something that scares you?
  • What are you thinking that prevents you from trying something new?
  • What outside influences keep you comfy and cozy and stuck inside the box.

Your business needs to leave the nest to find those creative marketing ideas that will let your business fly…to then soar! 

Spice Up Your Marketing

Whether you are ready to stick a fork in your marketing plan or you’re cooking with gas, you may want to let this marinade for a bit.

I don’t ever brag about my cooking. Recipes terrify me because they are so precise. And well, one false move, will it be edible?

You can experiment with so many different flavors. What about an Indian dish with a flare of curry or an Italian dish with a pinch of oregano. Maybe you like a hot bowl of chili, extra cayenne please.

The possibilities are endless. However, if you don’t want to risk your guests’ taste buds to your creativity (or lack thereof), you may want to prepare ahead of time to test taste the dish. 

When you decide what cuisine you would like to serve and you’ve picked a recipe, you browse your pantry for the ingredients you need and may already have. If you are missing an ingredient, you must take a trip to the grocery store to purchase the rest.

Click here for your marketing shopping list.

You then assemble your ingredients on the counter so it’s all readily available as you maneuver in the kitchen between the refrigerator, counter, sink and stove. You’re utilizing all the tools (appliances) you have in order to prepare the dish.

With marketing, the possibilities are also endless with how you build your brand and execute your story. Similar to deciding on your meal, you have to decide how you’ll execute your marketing strategy.

Whether you are beating, chopping, mixing or grinding, there’s a process and each step of the recipe contributes to the ultimate goal which is a delicious meal you’re proud to serve.

Marketing is similar to this. The recipe to marketing is having a strategy.

The ingredients are the various outlets that will build your brand and build your business.

  • Are you blogging?
  • Branding your website so people “know” you before even meeting you?
  • Posting on social media? 
  • Hosting/speaking at an event?

This activity will help to sell more of your products and services to new and existing clients.

If you prefer not to be the head chef in your marketing kitchen, consider hiring a sous-chef so you can do what you do best and delegate the rest. If you think your marketing is a bit bland for your taste, please give us a call and tell us how we can help you spice things up.

“A recipe has no soul. You, as the cook, must bring soul to the recipe.” – Thomas Keller

Marketing is Like a Marriage

Credit: Kelly Lindquist of Sweet Rewards in Brookfield for this beautiful creation! Photography credit to Dave Noonan of Modern Fotographic in New Milford, CT.

Marketing is a commitment, a long-term commitment.

In fact, marketing is like a marriage. A good marriage, that is! But it’s no cake walk.

Remember when you fell in love? You decided to get married; you made the commitment for happily ever after. Marketing is the same. It’s a long-term commitment.

Yes, you have disagreements but you don’t throw in the towel because he leaves the toilet seat up or she has 112 pairs of shoes. No, you communicate and compromise. You do that because of your commitment to the long-term. Marketing requires the same effort.

Marketing is a commitment to a long-term result. You discuss (communicate) with your partner(s) to decide on how to allocate the budget (compromise) to engage in marketing strategies that develop your brand.

I met with a new client yesterday. It was exciting because he was excited. He had great ideas, useful tools of the trade and understood the value of basic marketing.

But, over six months ago, he sorta left me at the altar. He originally contacted me after a presentation I was invited to give on prospecting. We spoke, but nothing happened. And I mean nothing. He didn’t hire me and he didn’t execute his great ideas or launch his own useful tools to do the marketing on his own. His excitement waned because he didn’t execute.

Sales gets a bad rap and marketing is an afterthought. That is, until we realize that we want to build our business because maybe we want to take that dream vacation, buy that bigger house or we need to put braces on the kid or send them to college. Or both!

We can’t fear the sales process if you have no clients to sell to.

Take a vow to your business, get engaged with marketing and live happily ever after.

The ROI of Doing Nothing

Often, when a business-owner invests in marketing, they want to know when they will see a return on investment. It should be a question and a concern; it would be cavalier to dismiss otherwise.

However, when a business-owner finally realizes that marketing is key to new business development, some think that results rapidly occur. It doesn’t work that way.

Besides considering the cost of marketing, the time before profit is realized remains uncertain. In my experience of running a business and investing in marketing, a person skilled in sales considers budget, cost and equally as important, the confidence that the potential solution could be a cure to stagnation.

It’s hard to quantify the loss of income when nothing is being done to attract new business. It’s not unusual that, sometimes, we spend a lot of time rationalizing not investing a few dollar to make more dollars.

Did you ever go to a networking event, meet people, get business cards and never follow up? It happens! We spend money to attend the event, gas for the car and lose quality time with family and/or personal endeavors. The ROI of dong nothing equals nothing.

As a licensed insurance person, it would be tough to write insurance if I thought “that person doesn’t need insurance” especially when they have insurance because I know they own a car, a home, and a business. 

Do you like tea? If you do, you know that when you make tea, you don’t drink it immediately after pouring the hot water into the tea cup. You have to wait for the tea to steep so it maximizes the ingredients and flavor of the tea; otherwise it’s just hot water.

Marketing is like tea. it takes time. Besides needing money to invest in marketing, we need patience to develop a reputation. You know what costs money? A reduction in new business while overhead continues to increase.

Don’t be cheap, steep! Then, enjoy one sip at a time. 

https://youtube.com/playlist?list=PLv0Geehxw1S0r73lODPnzQgumWyj-0Tjh

Applying Sunscreen to the Status Quo

It’s summer time…the joys of barbecues, boating and the beach. Except when you fall asleep on the beach without reapplying your sunscreen. I hate when that happens!

The worst part is when you’re showered, refreshed, and ready to relax from the relaxing, the negligence kicks in. BAM! 

The savage tan you were hoping for is replaced with red, blotchy skin that stings to the touch. It’s painful, isn’t it? The raw burning pain is all we think about. We focus on seeking that remedy, that magical ointment, that will relieve the burn.

These ailments are physical…and visible. They can limit us in our mobility because they devour our thoughts with the pain while waiting for the relief to set in. When will the pain stop?

Unfortunately, there are no physical signs when we are STUCK in a RUT. And just like forgetting to apply sunscreen, there is no warning that this rut is imminent or happening as we speak.

To make matters worse, unlike the relentless focus on physical pain, we justify and defend our lack of progress. Isn’t there an ointment for that?

Think about it, the status quo is like walking around with a sunburn and not knowing it. It’s safe; it’s NOT uncomfortable. We aren’t in pain. Or are we?

Overcoming the status quo is like the ointment on the burn. As much as we try to maintain the status quo, the more we find the outside world will force us out of our comfort zone, through no fault (or desire) of our own.

There’s a big, bad, world out there waiting to spin us around in an attempt to try something new, whether we like it or not.

Is your status quo any of the following:

  • Is sales and/or marketing not your forte?
  • Do you think you don’t know how to sell?
  • Do you not like to bother people with asking them to buy from you?

Many of you may feel dread and trepidation thinking we’re intruding on someone’s privacy. What’s up with that?

What happens if YOUR service and/or product is something THEY really need? We only hurt ourselves with missing out on that next new client who wants, nay NEEDS US!!! 

We hurt ourselves by sticking to the status quo; you know, like a sunburn.

Learning how to overcome the hesitation we have about asking for someone’s business is a lot easier than you think. It’s like putting the ointment on the sunburn. Failing to overcome that hesitation results in losing money for no reason other than your awkward shyness. Failing to apply the sunscreen results in that nasty sunburn.

Pretend that sunscreen is merely a shield from your shyness and go burn it up!

Prospecting: TR(Y)AL & (T)ERROR

I’m a broken record when it comes to new business development.

Unless your business never (and I mean never ever) has clients that retire, relocate, downsize or die, you must consider new business development strategies, aka PROSPECTING.

What’s the first thing you think of when you hear the word “prospecting”?

Networking, maybe?

Cold calling? Did you just shudder and break out in a sweat? I don’t blame you. 

Did you know that dictionary.com defines prospecting as:

    • to search or explore (a region), as for gold.
    • to work (a mine or claim) experimentally in order to test its value.

That’s pretty cool even though I know that they are not distinguishing the word in a sales capacity.

Sales & Marketing gets a bad wrap, and prospecting, to me, is the gritty way to say new business development. 

Most people DO NOT have the same reaction (shudder and sweat) when you discuss customer service. Some people think it’s “safe”. We get to respond to clients who are looking for us to help them. Makes sense.

I don’t want to be a party pooper, but customer service involves its own form of prospecting. Every interaction with a client is an opportunity to demonstrate your expertise, solve a problem and….wait for it…remind them why they do business with us. 

Not so fast. That’s the easy part. 

The hard part is not letting them off the hook (literally and figuratively) once you managed the task at hand. Taking a few minutes to ask them for feedback on how you’re doing and reminding them what else you do in your business, gives them a reason to think about why else they need to hire you.

It’s harder than it sounds. In the insurance world, we call that “account rounding” and “cross-selling”.

Without getting too dense, if you’re not getting uncomfortable with how to find new clients, you are not growing. It may not seem like it now, but there will come a time when a shift will happen. The key is, either doing it voluntarily and proactively or reacting to circumstances beyond your control out of desperation. 

Marketing: Woes and Wows

I was thinking about how to outline a proverbial “good news, bad news” message.

Marketing takes on different life forms when you’re deciding how to promote your business. A brief outline can be reviewed in my blog, “Reflections though the Drive-Thru Car Wash”.

I think you’ll be happy to know that I’ve consolidated BOTH the woes and wows as one issue. ONE? Yes, one! For now.

New business development is an under-stated and underrated activity and effort that’s critical to any business. Hoping and eagerly waiting for the phone to ring is not a strategy. You don’t need me to tell you that.

I think we all know that we secretly wish it were a strategy. 

Did you ever “HAVE TO” go to a family or community function because you made a decision and needed to follow through with it, but you dreaded it? WOE MOMENT.

BUT, after going, despite dreading it, you had a great time! It happens, doesn’t it? You bet it does.
You may have even been pleasantly surprised (and relieved). WOW MOMENT!

That’s how new business development works. 

Creating conversation out of thin air with complete strangers and coming across as a “salesperson” is daunting.
WOE MOMENT

So, you get uncomfortable, coordinate with colleagues, peers, associates, alliances, power through and attend that networking event because you know there will be possible connections and valuable introductions.
At the end of the event, you have a fruitful experience, much to your delight. WOW MOMENT.

One aspect of Karma is that if you venture out of our comfort zone, you will experience something valuable and useful.
If you stay within your comfort zone, you may not have bad karma, but you can’t complain about the status quo because that’s your choice.

Visit my video on prospecting. By the way, spoiler alert this is a WOW MOMENT; I don’t care what anyone says.