4 Myths and Mistakes in Marketing During a Crisis

First, we wish everyone health and safety during through this COVID crisis. I will outline 4 myths and mistakes in marketing during a crisis. And stick around until the end, I’ll share 3 takeaways you could implement right away. Given our new paradigm, I’ll put a positive spin on the 4 myths and mistakes in marketing that i’ve seen.  Not all businesses are suffering financially, but all businesses have changed in some way whether it’s a process or protocol of doing business to ensure safety. People are looking for new ways to connect including efficient ways to do conduct their business. It’s more important than ever to stay in touch with people whether it’s email, a text or direct messenger in a social media platform. The number one priority is reaching out to all of your clients to see how they are doing and a polite nudge to remind them that you’re available if they have any questions about anything during this overwhelming time. We can call it marketing or we can call it staying connected in a meaningful, purposeful way.  If you are looking to do more than just survive in your business, it’s more important now than ever to either level up your marketing or at the very least, START marketing if you’ve been putting it off or getting by with minimal efforts.  If people don’t hear from you now when they need you the most, they will find another resource they feel can rely on. I’ve heard more than a few times, “I don’t hear from you all year and now you show up. It’s too late.” The best part is that because we’re in the digital age, the currency is time. You don’t need to invest in big advertising budgets like the Mad Men days. No magazines print ads, no billboards, no Super Bowl ads.  Here are four myths and mistakes people make when it comes to marketing. Myth #1 – I don’t know what to say. There’s more to what you do every day than you realize that people would be interested to know. You know a lot more than someone who isn’t in your business but doesn’t business with you. Delivering value of what you can offer someone will help to show that you’re present in your business and available when they need you. For people to know, like & trust you, it’s ok to show your personal side. I like to work in my yard so i’ll post projects in and around the house. It helps to show that you’re human. It will also help to show how people can relate to you. YOU are a brand whether you own a business or work for a business. You do not need to sell your product or service every time you’re marketing.  Myth #2 – I don’t have time. Some people may not think they have the time because they may not have seen results worthy of scheduling the time for this task. If you carved out 10-30 minutes every day or every other day dedicated to intentional and meaningful engagement, you would see results in how people pay attention to you.  The more you spend engaging on a platform, the more you get noticed even if you don’t think the metrics are displaying a lot views.  Business is about relationships. People have to know how to relate to you but if you don’t exist online, then they won’t know how to find you or know how you can help them. Myth #3 – I don’t have an audience. If you didn’t have an audience you wouldn’t be in business. You have people all around you, but perhaps you didn’t think of them as an audience. With the INFLUENCER movement, if you don’t have a million followers or get a million views on a post, people think they’re doing it wrong or that it’s a waste of time because they’re not getting those results. The flaw in this mentality is that we have to appreciate that for any number of views we get online is less time we have to be in our car driving to a meeting with just one person. Don’t look at the views or the metrics if you’re just starting out. Focus on the practice of developing a new habit of scheduling time to devote to marketing. If you aren’t creating content, then curate quality content that you trust and that you find relevant to your business. Myth #4 –There are too many platforms. Who doesn’t like having choices? To be able to pick from Facebook, Instagram, Linkedin, Pinterest, YouTube or any other platform you are familiar with means you get to enjoy however you feel most comfortable when delivering your content.
  • Maybe you want to practice with video so you may utilize Facebook Live because you’ve been on that platform longer or you save your videos to your Youtube playlist.
  • Maybe you want to be more business-like while extolling the virtues of your products and services, so you go to Linkedin. 
  • Maybe you like snapping photos and want to include a meaningful, inspiring message, so you go to Instagram or Pinterest.
  • Or the newest darling, maybe you want to bust a move or deliver a message with curated music in the background, you go to TikTok.
There are so many tools these days to help develop content. It’s a matter of EXECUTING. And that is where people fail. Even if it means that you are going to pick one goal, but you’re not sure how to go about it, the RESEARCH is a form of execution.  Research is learning and learning gives us more confidence with something new. I think a formula for success can be described as follows: Schedule + Research = (a higher probability of) Execution. Here are 3 takeaways to ponder: 1. Cultivate your email list. it’s the only digital asset you own. The platforms own your content once you publish it on their site. 2. Do video. If you’re shy or you hate how you look on video, I will tell you from experience, no one is analyzing you the way you think they are. Video is so valuable and helps to deliver your message in such a powerful way. The statistics of how people connect with you is undeniable. Practice with one minute videos. It’s a great, safe start. 3. Repurpose your content. What do I mean by that? If you write a blog, do a one minute video on the topic of the blog you recently published. If you did a video about something important about your business, write a blog even if it’s only 200 words. Then, put the video on your website with the blog. Then grab a section of the blog and draft a post to Facebook, Linkedin, Instagram, etc. about your blog and video. Check out our Be GRAM-Tastic Instagram course. If you want to find out more about it, Schedule a call with us by clicking on our online calendar here.

6 Podcast Episodes That Stopped Me in My Tracks


With COVID 19 hanging around longer than what anyone expected with no eradication in sight, it’s a mistake to think you should stop marketing for your business. I know how difficult it is to market a product or service that you may not or cannot offer right now.

My business is (was) a commercial financing brokerage. Banks aren’t lending right now due to the “all hands on deck” disaster relief financing efforts to help small businesses survive. Given our resources in lending, we pivoted quickly to stay connected to know how the banks and lenders were receiving (or not receiving) guidance from the Small Business Administration (SBA).

This gave us an opportunity to share information and insight. This provided an opportunity to create and share content. One of the ways to grab people’s attention is to share what you know. How you share that information and insight is through the various platforms available to you. There are different ways to broadcast your message:

  1. Written word such as emails and blogs
  2. Audio such as podcasts
  3. Video such as long-form, short-form or live video.

On March 15th of this year, the tough and undeniable realization was that we were going to have to dramatically pivot how we do business in order to earn an income.

Based on my background in insurance, marketing and financing and my partner’s experience with mortgage banking, financing and marketing, we began strategizing the avenues we could possibly earn income.

One thing we have in common is our love and success with marketing. Ultimately, marketing is the way we can get our brand and our business out to the world.

About a year ago, I stumbled upon a popular podcast hosted by Michael Stelzner of Social Media Examiner. it’s called Social Media Marketing. As I worked in the yard (almost every day), I would get my exercise in, stress out and learn a few lessons along the way.

I put together a list of the six Social Media Marketing podcast episodes in 2019 that stopped me in my tracks. They prompted me to put into immediate action various tips and techniques to make marketing not only more effective but more fun.

There are so many more episodes that this podcast offers depending on your hot button with what you enjoy (or don’t enjoy) with marketing. Maybe it’s advertising strategies on a specific platform. It’s there. Maybe it’s online traffic vs. foot traffic. It’s there.

The six I chose happen to be evergreen so you can hear their stories and apply their suggestions even during a pandemic. Stelzner has over 400 episodes in the Social Media Examiner library. I encourage you to check out the library of episodes to see what catches your eye and rings your ear.

Six of my favorite episodes are;

Narrative Storytelling: How to Weave Stories Into Your Marketing – Ep. 336 with Melissa Cassera of https://melissacassera.com

I listened to this one twice. Everyone loves stories, but some of us may not be good storytellers when it comes to creating content. You will increase the attention of your reader, viewer, listener if you employ solid story structure.

Find the episode here: https://www.socialmediaexaminer.com/narrative-storytelling-how-to-weave-stories-marketing-melissa-cassera/

Phrases That Sell: 8 Copywriting Tips – Ep. 337 with Ray Edwards of https://rayedwards.com

This was the first episode I heard Stelzner use the term “solid gold” when it came to preparing us for what would be included in this episode. Ray Edwards has done copywriting for some of the top influencers in the marketplace. You can find this impressive list on his website.

Find the episode here: https://www.socialmediaexaminer.com/phrases-sell-8-copywriting-tips-ray-edwards/

How to Create Long-Form Videos That Sell – Ep. 342 with Daniel Harmon of https://harmonbrothers.com/home

This was fascinating to hear the success of these two brothers in creating videos for companies that no one heard of but had incredible, almost unicorn success with the content they created for their clients.

It’s inspiring to think of the ways you can create video content, if this is a format you feel comfortable engaging. Video is inarguably the most valuable platforms to leverage your “top of mind” factor.

Find the episode here: https://www.socialmediaexaminer.com/how-to-create-long-form-videos-sell-daniel-harmon/

Instagram Stories for Business: How to Create Engaging Stories – Ep. 369 with Alex Beadon of https://www.alexbeadon.com

This episode caused me to break out in a sweat because it was something completely new and I was already overwhelmed with all the new ways I could make marketing more effective.

It was compelling to switch how I was looking at Instagram stories as a viable platform. I hadn’t embraced snapchat or live video person so I didn’t think this platform or method would work for me. Instagram has been soaring in its popularity and effectiveness to build fan and brand loyalty.

Alex made me realize the important of consistency when it comes to showing up for your clients, colleagues and future clients.

Find the episode here: https://www.socialmediaexaminer.com/instagram-stories-for-business-how-to-create-engaging-stories-alex-beadon/

How to Create Content That Attracts Customers – Ep. 356 with Melanie Deziel of https://www.storyfuel.co

Melanie used to be a journalist and her experience included training her fellow journalists how to create a framework for content. This was fascinating to learn how far you can stretch and repurpose content from one platform. For example, with one podcast episode, you can then create a blog. From the blog, you can extract “snackables” for social media posts.

Melanie’s book Content Fuel will help ease the pain of what to create (“focus”) and where to publish (“format”).

Find the episode here: https://www.socialmediaexaminer.com/how-to-create-content-that-attracts-customers-melanie-deziel/

Magical Words That Sell: How to Build Trust in Your Marketing – Episode 391 with Marcus Sheridan of https://marcussheridan.com

Now, this one was a little extra special for me because I met Marcus Sheridan in Cleveland at an insurance seminar and literally stopped him in HIS TRACKS to take a picture. I didn’t know Marcus then, but it wasn’t the last time I would hear of him and learn from him.

His magical words will help you generate your own magical words for your magical marketing message. He focuses on how your website is likely not appealing to the visitors in the way you think it is.

Find the episode here:

Those are the six that helped me prepare for the biggest pivot of all: The coronavirus lockdown.

As I mentioned, there are over 400 episodes. Please do not mistake my choosing only six episodes as means to dilute the library of informative content that will help you too and keep your readers, viewers and listeners coming back from more.

You can find our musings and madness here:

Website

Facebook

Twitter

Instagram

Linkedin

Youtube

Stay safe, stay well.

Kick Overwhelm To The Curb

Do you ever have to prompt your kids to eat something, wear something, do something or go somewhere?

They resist; you persist because you want the best for them.

You’re selling, but you’re able to do that because ultimately you believe it’s best for them because you love them. You are delivering value by showing something that’s good for them.

Your kids are like the general public at large and your business is the parent that is trying to show them something of value.

I’ve been marketing since about the mid 1980’s. But I didn’t know I was marketing. 

My favorite course in college was marketing. We reviewed businesses that excelled because they applied business fundamentals that introduced their products and services to consumers.

Then when I joined my father’s insurance agency.
My first thought was “I don’t want him to be the best kept secret.”
My other thought was “this could take a while. People need to get to know me.”
My mantra became “there’s no immediate gratification in a long term strategy.”

I networked and joined business organizations to meet other business owners. I created events to engage the community.
I grew revenue 800%. He was able to retire when I bought him out and then I sold my shares to my sister six years later.

It was all from marketing. 

This was inspired by a conversation with a few of the Board members of an IDS Chapter in CT who brought me in to do a presentation. I asked, “what do you want me to talk about?” 

I wanted to do something different from what may be expected.
I didn’t want to beat a dead horse with the obvious platitudes about marketing. 

Nor debate about which is better:
Facebook vs. Linkedin
Posting in the morning or afternoon
Writing a Blog or recording a Vlog.

You don’t need me to tell you to post on social media.
It’s been trending for the past decade or more. Being an early adopter has left the station.

They said, We’re overwhelmed. Many of us are Solopreneurs and doing everything ourselves.”

FEELING OVERWHELMED

Do you ever feel overwhelmed with marketing? I have good news and bad news.

I believe being overwhelmed is an opportunity to learn how to grow in some capacity.
Your business could be at the precipice of growing to the next level.

Being overwhelmed, to me, is the difference between doing the things we want to do and doing the things we think we should be doing. It’s an internal conflict. It’s why we procrastinate and make excuses instead of delegating.

A side effect of being overwhelmed is complacency.

I don’t want to steal my therapist’s thunder, but most of the time, many of us, in general, have the same doubts and fears. 

People aren’t paying attention to us as much as we think they are. They’re too worried about their own stuff.

I’ve listened to hours of marketing podcasts where professionals share how they got started and invariably it begins with some fear and doubt as they stumble to figure things out.

Is there anyone here that DOESN’T want to grow to the next level?

Anything I share with you today is nothing i’ve not been through already.
I’ve worried. I’ve tried. I’ve failed. I’ve doubted. And I’ve succeeded.

Marketing is not an event. It’s a process.
And when it comes to process, we don’t seek perfection, we strive for progress.

Who has a purpose they are trying to accomplish?

Marketing is about understanding our purpose and the goals we set to achieve the fulfillment of our purpose along with the good we want to put out into the world.

Sometimes it feels like marketing it’s not always practical or executable.
It’s too much, we’re too busy. We can always find an excuse. I know I do.

If we’re following our purpose, it’s practical.
If we’ve not achieved all of our goals yet, we must make it executable.

i can talk to you about tactics and techniques, but it’s boring, and you know it already.
You can google everything and anything for FREE.  You know more than you know.

It’s the motivation, inspiration and creativity that we seek sometimes.

I’ve been saying for years:
You have to start somewhere in order to celebrate progress.
It’s basic benchmarking.

Rachel Hollis said it better,
“You can’t get to great if you aren’t putting “good enough” out in the world.”

Rachel Hollis also wrote a book about the lies she told herself and how she overcame them. 

I’m going to share the lies I told myself when I started social media in 2009:

  1. I have nothing to say.
  2. No one is listening to me.
  3. I don’t have an audience.
  4. There is so much noise, no one is finding my stuff.

This is ego hijacking our brains. 

Because the truth is:

  1. I was most talkative in high school. So, Duh!
  2. I’ve been hired so people are listening.
  3. I’ve built an audience.
  4. I started with my inner circle & circle of influences to let them know what I’m doing out here in the world.

CONNECTION
Remember when we discussed purpose? There’s a reason I didn’t say passion or profit first.

Who doesn’t love financial gain? With profit, sometimes we let our money junk get in the way. Sometimes we charge too little or too much or we procrastinate because we don’t know what to charge or how to charge.

With passion, we keep ourselves mired in minutia because it’s an art or it’s too important and it has to be perfect and we don’t let go.

Purpose allows us to dig deep within ourselves to reveal and share our values. And values have impact.
Impact will tempt people to pause and perhaps notice you. And the more they notice you, the more likely they will remember you. When they remember you, they will buy from you when they need your products and/or services.

Your marketing strategy should include your story. People don’t want to feel alone. They want to connect.
We’re biologically wired to connect as humans.

Sharing your story, your struggle to make it in this business causes connection. People can relate.

No one cares what you post unless they know that you care. Thank you Theodore Roosevelt.

Let’s talk about the “Judgey Judge Judys” in the world. If anyone judges your content and proclaims it as a failure, thank them. It’s a gift. It’s called feedback. Feedback directs us on how to improve.  It’s not about perfection, it’s about progress.

Y’all still with me?

CONTENT
Content is king; consistency is key.
It doesn’t have to be all business all the time. The best marketing is when people don’t pontificate all the time with all that they know.

No matter your industry, build in visuals. I don’t want to invite you to my pity party, but I used to post about insurance.
Now, with my new business, I post about Business Credit Financing. It’s not very exciting content.

Find the emotion. You’re bringing your product or service to life.

Here are some things you can do to stockpile content for your business.

  1. Photographically document your process, parts of the process, pieces of the process.
  2. Train your clients to know you’ll be wanting their feedback along the process. Ask how they are feeling and why they are feeling that way. Bring them into the process.

Why is this beneficial?

You want to know what they are feeling at all times because this provides relatable events with what other people are feeling. This provides direction on your how your content will reach people who may need you in the future.

Document and/or develop “case studies” to capture a keyword library for you to enrich your content though your clients’ experience.

  • What is their Pain
  • What are their Problems
  • What are your Solutions
  • What is their Satisfaction

Lewis Howes, renowned podcaster of the School of Greatness said “Create what you would want to listen to if you were stuck, starting out or striving.”

People are paying you for your perspective. They have a problem. You have a solution.
Your job is to find more problems so you can help them solve it.

You are doing a disservice by not sharing your solutions and your creativity.

In my previous business, I amassed 13,000 Twitter followers. When I first started using Twitter, I politely stalked my competition & strategic alliances to see what they were posting and how their content was relevant to a similar audience I was trying to develop. 

Let’s go back to feeling and/or being overwhelmed.

Who feels that sometimes, somedays maybe they squander 30 minutes here and there?

Maybe you’re binge watching Netflix.
Maybe you’re aimlessly scrolling Facebook or Instagram.

Did you know that 30 minutes per day is 182.5 hours which is almost 23 days lost which is more than 3 weeks potentially squandered vs. being productive. 

How will you start taking that time back?