Join us as we discuss strategy vs. tactics, embedding customer service into your culture, and real-life examples of good and bad customer service behaviors.
Customer Service Strategies
Without customers, we have no business. As a business owner, you’re a customer too when purchasing another business’s products and/or services. Do you use those experiences to enhance your own internal practices? How do you embed a culture of customer service for your team?
We discuss strategy vs. tactics as well as real-life examples of customer service wins and fails.